Ascendia Technologies

1. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners. Cookies allow a website to recognize your device and store some information about your preferences or past actions.

2. How We Use Cookies

Ascendia Technologies uses cookies and similar tracking technologies on our website to:

Ensure our website functions properly
Remember your preferences and settings
Analyze how visitors use our website
Improve user experience and website performance
Provide personalized content and recommendations
Measure the effectiveness of our marketing campaigns
Detect and prevent fraud or security threats

3. Types of Cookies We Use

3.1 Essential Cookies

Purpose: These cookies are necessary for the website to function properly.

Examples: Security cookies, load balancing, form submissions

Duration: Session or up to 1 year

Can be disabled: No - website will not function properly

3.2 Analytics Cookies

Purpose: Help us understand how visitors interact with our website.

Examples: Google Analytics, page views, bounce rate, traffic sources

Duration: Up to 2 years

Can be disabled: Yes - through browser settings or opt-out tools

3.3 Functional Cookies

Purpose: Remember your preferences and provide enhanced features.

Examples: Language preferences, font size, form data

Duration: Up to 1 year

Can be disabled: Yes - some features may not work as expected

3.4 Marketing/Advertising Cookies

Purpose: Track your visit across websites to provide relevant advertisements.

Examples: Google Ads, Facebook Pixel, LinkedIn Insight Tag

Duration: Up to 2 years

Can be disabled: Yes - through browser settings or ad preference centers

4. Third-Party Cookies

Our website may use third-party services that place cookies on your device. These include:

4.1 Google Services

Google Analytics: Tracks website usage and performance
Google Ads: Manages advertising campaigns and conversions
Google Tag Manager: Manages marketing and analytics tags

Opt-out: Google Analytics Opt-out Browser Add-on

4.2 Social Media Platforms

LinkedIn Insight Tag: Tracks conversions and retargeting
Facebook Pixel: Measures ad effectiveness and audience building
Twitter Analytics: Tracks engagement with Twitter content

4.3 Customer Support Tools

Live Chat Platforms: Enable real-time customer support
Help Desk Systems: Track support ticket interactions
Survey Tools: Collect feedback and improve services

5. Managing Your Cookie Preferences

5.1 Browser Settings

You can control and manage cookies through your browser settings. Here's how to manage cookies in popular browsers:

Chrome: Settings > Privacy and security > Cookies and other site data
Firefox: Settings > Privacy & Security > Cookies and Site Data
Safari: Preferences > Privacy > Manage Website Data
Edge: Settings > Cookies and site permissions > Cookies and site data

5.2 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner allowing you to accept or decline non-essential cookies. You can change your preferences at any time by clicking the "Cookie Preferences" link in our website footer.

5.3 Opt-Out Tools

You can opt out of tracking by third-party advertising networks:

6. Mobile Device Settings

For mobile devices, you can control tracking through device settings:

iOS: Settings > Privacy & Security > Tracking > Allow Apps to Request to Track
Android: Settings > Privacy > Ads > Opt out of Ads Personalization

7. Do Not Track Signals

Some browsers have a "Do Not Track" feature that lets you tell websites you don't want to have your online activities tracked. Currently, there is no industry standard for how to respond to Do Not Track signals, and our website does not respond to these signals at this time.

8. Cookie Retention

Different types of cookies are stored for different periods:

Session Cookies: Deleted when you close your browser
Persistent Cookies: Remain on your device for a set period (typically 30 days to 2 years)
Essential Cookies: May be stored longer to ensure website functionality

9. Impact of Disabling Cookies

If you choose to disable cookies, some features of our website may not function properly:

You may need to re-enter information on each visit
Some personalized features may not be available
We may not be able to remember your preferences
Contact forms and service requests may not function properly
Analytics and improvement efforts may be impacted

10. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Your Rights

Under Canadian privacy law, you have certain rights regarding cookies and tracking:

Right to be informed about cookies we use
Right to consent to non-essential cookies
Right to withdraw consent at any time
Right to access information collected through cookies
Right to request deletion of cookie data

12. Contact Us About Cookies

If you have questions about our use of cookies or this Cookie Policy, please contact us: