Ascendia Technologies

1. Introduction

Ascendia Technologies ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Contact information (name, email address, phone number, mailing address)
Business information (company name, job title, industry)
Communication preferences and history
Technical information about your use of our website
Payment and billing information for our services
Project-related information and requirements

2.2 Technical Information

We automatically collect certain technical information when you visit our website, including IP address, browser type, operating system, referring URLs, pages viewed, and time spent on our site.

3. How We Use Your Information

We use your personal information for the following purposes:

Providing and delivering our technology services
Communicating with you about our services and your projects
Processing payments and managing billing
Improving our website and services
Sending you marketing communications (with your consent)
Complying with legal obligations
Protecting our rights and preventing fraud

4. Disclosure of Information

We may disclose your personal information in the following circumstances:

With your explicit consent
To trusted service providers who assist us in operating our business
When required by law or legal process
To protect our rights, property, or safety, or that of others
In connection with a business transaction (merger, acquisition, etc.)

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we securely delete or anonymize it.

7. Your Rights

Under Canadian privacy law, you have the right to:

Access your personal information we hold
Request correction of inaccurate information
Withdraw consent for processing (where applicable)
Request deletion of your personal information (subject to legal obligations)
File a complaint with the Privacy Commissioner of Canada

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser, but disabling cookies may affect website functionality.

9. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to these external sites or services. We encourage you to review the privacy policies of any third-party services you use.

10. International Transfers

Some of our service providers may be located outside Canada. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy standards.

11. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us: